What our badges mean

The homeowner sent the job to pros on InTownPro, chose this pro, and the job was finished.

Both sides said the job happened: a homeowner logged it and the pro confirmed it, or the pro added it and the homeowner accepted it. "Confirmed on InTownPro" on a search card counts these and jobs done through InTownPro.

A homeowner added the job to their home's record and named this pro. It counts in the pro's jobs done, labeled so you know it is the homeowner's word alone.

Reviews come from homeowners with an account. A review of a finished job says so, with the type of work and the month. Pros can answer a review and can ask us to look at one they think is unfair; we also watch for bursts of reviews that look fake.

The typical time between a homeowner's request or first message and the pro's first answer, over the last six months. We show it only after at least 3 requests, and only when the pro answered at least half of them.

Homeowners who had more than one finished job done by the pro.

Other pros on InTownPro who work with this pro and say they're great to work with. Pros can only recommend pros they are connected with.

When you're signed in, a card can say which of your friends hired or saved a pro. Only your own friends are ever named, and homeowners can stop sharing their hires in Settings. Otherwise a card can say how many jobs the pro did in your town or within 10 miles in the last year, shown once there are at least 2.

Jobs show their type of work, town and month only. We never show a customer's name or address.

The InTownPro team approved this pro by hand ("Trusted Reviewer Approved"). It is not a license or insurance check.